Terms & Conditions

Learn our terms and conditions when you access our website.

Definitions

Srilanka-Maldives: Trade name of MVD Lifestyle BV, established in Utrecht under Chamber of Commerce no. 91522099.
Customer: the person with whom Srilanka-Maldives has entered into an agreement.
Parties: Srilanka-Maldives and customer together.
Consumer: a customer who is also an individual and who acts as a private person.

Article 1 – Applicability of general terms and conditions

These terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Srilanka-Maldives.
The parties can only deviate from these terms and conditions if they have expressly agreed to this in writing.
The parties expressly exclude the applicability of additional and/or deviating general terms and conditions of the customer or third parties.

Article 2 – Intellectual property

MVD Lifestyle BV retains all intellectual property rights (including copyright, patent rights, trademark rights, design and model rights, etc.) to all products, designs, drawings, writings, carriers with data or other information, quotations, images, sketches, models, models, etc., unless the parties have agreed otherwise in writing.
The client may not copy, show and/or make available to third parties or use the said intellectual property rights without the prior written permission of MVD Lifestyle BV.

Article 3 – Prices

All prices used by Srilanka-Maldives are in euros, include VAT and exclude any other costs such as administration costs, levies and travel, shipping or transport costs, unless explicitly stated otherwise or otherwise agreed.
All prices that Srilanka-Maldives uses for its services and products, on its website or that have been otherwise announced, can change at any time.
The parties agree on a total amount as a target price for a service provided by Srilanka-Maldives, unless the parties have expressly agreed in writing on a fixed price, from which it is not possible to deviate.
Srilanka-Maldives is entitled to deviate up to 10% from the target price.
If the target price is more than 10% higher, Srilanka-Maldives must inform the customer in good time why a higher price is justified.
If the target price is more than 10% higher, the client has the right to cancel the part of the order that exceeds the target price plus 10%.
Srilanka-Maldives has the right to adjust the prices annually.
Prior to its commencement, Srilanka-Maldives will communicate price adjustments to the customer.
The consumer has the right to cancel the agreement with Srilanka-Maldives if he does not agree with the price increase.

Article 4 – Payments and payment term

Srilanka-Maldives may require a deposit of up to 50% of the agreed amount when entering into the agreement for services.
The customer must have made payments afterwards within 14 days of delivery.
Payment terms are considered to be strict payment terms. This means that if the customer has not paid the agreed amount by the last day of the payment term at the latest, he is in default and in default by operation of law, without Srilanka-Maldives having to send the customer a reminder or notice of default.
Srilanka-Maldives reserves the right to make a delivery dependent on immediate payment or to demand a security for the total amount of the services or products.
Products are paid for immediately.

Article 5 – Offers, quotations and price

Offers are without obligation, unless a period of acceptance is specified in the offer. If the offer is not accepted within that specified period, the offer will lapse.
Delivery times in quotations are indicative and do not entitle the buyer to dissolution or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
Offers and quotations do not automatically apply to backorders. The parties must agree to this explicitly and in writing.
The price stated on offers, quotations and invoices consists of the purchase price including the VAT due and any other government levies.

Article 6 – Consequences of late payment

If the customer does not pay within the agreed period, Srilanka-Maldives is entitled to charge the statutory interest of 2% per month for non-commercial transactions from the day that the customer is in default, whereby part of a month is counted as a whole month.
If the customer is in default, he also owes extrajudicial collection costs and any compensation to Srilanka-Maldives.
The collection costs are calculated on the basis of the Extrajudicial Collection Costs Compensation Decree.
If the customer does not pay on time, Srilanka-Maldives may suspend his obligations until the customer has fulfilled his payment obligation.
In the event of liquidation, bankruptcy, seizure or suspension of payments on the part of the customer, the claims of Srilanka-Maldives against the customer are immediately due and payable.
If the customer refuses to cooperate with the execution of the agreement by Srilanka-Maldives, he is still obliged to pay the agreed price to Srilanka-Maldives.

Article 7 – Right of complaint

As soon as the customer is in default, Srilanka-Maldives is entitled to invoke the right to complain with regard to the unpaid products delivered to the customer.
Srilanka-Maldives invokes the right to complain by means of a written or electronic notification.
As soon as the customer has been informed of the invoked right of complaint, the customer must immediately return the products to which this right relates to Srilanka-Maldives, unless the parties make other agreements about this.
The costs of collecting or returning the products are borne by the customer.

Article 8 – Right of withdrawal

A consumer can cancel an online purchase during a cooling-off period of 14 days without giving a reason provided that:

the product has not been used
it is not a product that can spoil quickly, such as food or flowers
it is not a digital product
it is not a product that has been specially tailored or adapted for the consumer
it is not a product that cannot be returned for hygiene reasons (underwear, swimwear, etc.)
the seal is still intact in the case of data carriers containing digital content (DVDs, CDs, etc.)
the product or service does not concern accommodation, travel, restaurant business, transport, catering assignment or form of leisure activity
the product is not a separate magazine or newspaper
it does not concern (an order for) emergency repair
it does not concern bets and/or lotteries
the consumer has not waived his right of withdrawal
it is not a service that is fully performed with the consent of the customer within the 14 calendar day cooling-off period and where the customer has expressly declared that he waives the right of withdrawal

The cooling-off period of 14 days as referred to in paragraph 1 commences:
- on the day after the consumer has received the last product or part of 1 order
- as soon as the consumer has concluded the contract for the provision of the service
- as soon as the consumer has confirmed that he or she will purchase digital content via the internet
The consumer can invoke the right of withdrawal via info@srilanka-maldives.com, if desired using the withdrawal form that can be downloaded from the website of Srilanka-Maldives, www.srilanka-maldives.com.
The consumer is obliged to return the product to Srilanka-Maldives within 14 days after making his right of withdrawal known, failing which his right of withdrawal will lapse.

Article 9 – Reimbursement of delivery costs

If the consumer has made use of his right of withdrawal in time and as a result has returned the entire order to Srilanka-Maldives in time, Srilanka-Maldives will refund any shipping costs paid by the consumer to the consumer within 14 days after receipt of the order that has been returned in full on time.
The costs for delivery are only borne by Srilanka-Maldives insofar as the entire order is returned.

Article 10 – Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the entire order will be borne by the consumer.

Article 11 – Right of suspension

Unless the customer is a consumer, the customer waives the right to suspend the performance of any obligation arising from this agreement.

Article 12 – Right of retention

Srilanka-Maldives can invoke its right of retention and in that case keep products from the customer until the customer has paid all outstanding invoices with regard to Srilanka-Maldives, unless the customer has provided sufficient security for those costs.
The right of retention also applies on the basis of previous agreements from which the customer still owes payments to Srilanka-Maldives.
Srilanka-Maldives is never liable for any damage that the customer may suffer as a result of using his right of retention.

Article 13 – Set-off

Unless the customer is a consumer, the customer waives his right to set off a debt to Srilanka-Maldives against a claim on Srilanka-Maldives.

Article 14 – Retention of title

Srilanka-Maldives remains the owner of all delivered products until the customer has fully fulfilled all his payment obligations towards Srilanka-Maldives on the basis of any agreement concluded with Srilanka-Maldives, including claims for failure to perform.
Until then, Srilanka-Maldives can invoke its retention of title and take back the goods.
Before ownership is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
If Srilanka-Maldives invokes its retention of title, the agreement is considered to be dissolved and Srilanka-Maldives has the right to claim damages, lost profit and interest.

Article 15 – Delivery

Delivery will take place while stocks last.
Delivery takes place at Srilanka-Maldives, unless the parties have agreed otherwise.
Delivery of products ordered online will take place at the (email) address indicated by the customer.
If the agreed amounts are not paid or are not paid on time, Srilanka-Maldives has the right to suspend its obligations until the agreed part has been paid.
Late payment is a creditor's default, with the result that the customer cannot invoke a late delivery against Srilanka-Maldives.

Article 16 – Delivery time

The delivery times specified by Srilanka-Maldives are indicative and do not entitle the customer to dissolution or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
The delivery time starts when the customer has fully completed the (electronic) ordering process and has received an (electronic) confirmation from Srilanka-Maldives.
Exceeding the specified delivery time does not entitle the customer to compensation or the right to dissolve the agreement, unless Srilanka-Maldives cannot deliver within 14 days after being reminded in writing or the parties have agreed otherwise.

Article 17 – Actual delivery

The customer must ensure that the actual delivery of the products he has ordered can take place on time.

Article 18 – Transport costs

Transport costs are borne by the customer, unless the parties have agreed otherwise.

Article 19 – Packaging and shipping

If the packaging of a delivered product is opened or damaged, the customer must, before receiving the product, have a note made by the forwarder or delivery person, failing which Srilanka-Maldives cannot be held liable for any damage.
If the customer takes care of the transport of a product himself, he must report any visible damage to products or the packaging to Srilanka-Maldives prior to transport, failing which Srilanka-Maldives cannot be held liable for any damage.

Article 20 – Warranty

When the parties have entered into an agreement with a service-providing character, this only contains an obligation to perform to the best of its ability for Srilanka-Maldives and therefore no obligation to achieve a result.
The warranty with regard to products applies only to defects caused by faulty workmanship, construction or material.
The warranty does not apply in the event of normal wear and tear and damage caused by accidents, modifications made to the product, negligence or improper use by the customer, as well as if the cause of the defect cannot be clearly determined.
The risk of loss, damage or theft of the products that are the subject of an agreement between the parties passes to the customer at the time when they are legally and/or factually delivered, or at least come into the control of the customer or of a third party who takes delivery of the product on behalf of the customer.

Article 21 – Performance of the contract

Srilanka-Maldives executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship.
Srilanka-Maldives has the right to have the agreed service (partially) provided by third parties.
The execution of the agreement takes place in mutual consultation and after written agreement and payment of any agreed advance by the customer.
It is the responsibility of the customer that Srilanka-Maldives can start the execution of the agreement in time.
If the customer has not ensured that Srilanka-Maldives can start the execution of the agreement on time, the resulting extra costs and/or extra hours will be borne by the customer.

Article 22 – Provision of information by the customer

The customer makes all information, data and documents that are relevant to the correct execution of the agreement available to Srilanka-Maldives in a timely manner and in the desired form.
The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise follows from the nature of the agreement.
If and to the extent requested by the customer, Srilanka-Maldives will return the relevant documents.
If the customer does not make the information, data or documents reasonably required by Srilanka-Maldives available, or does not make it available in a timely or proper manner, and the execution of the agreement is delayed as a result, the resulting extra costs and extra hours will be borne by the customer.

Article 23 – Indemnification

The customer indemnifies Srilanka-Maldives against all claims from third parties related to the products and/or services delivered by Srilanka-Maldives.

Article 24 – Complaints

The customer must examine a product or service provided by Srilanka-Maldives as soon as possible for any shortcomings.
If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform Srilanka-Maldives as soon as possible, but in any case within 5 days after the shortcomings have been discovered.
The customer provides a description of the shortcoming that is as detailed as possible, so that Srilanka-Maldives is able to respond adequately.
The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this cannot in any case lead to Srilanka-Maldives being obliged to perform other work than agreed.

Article 25 – Notice of default

The customer must notify Srilanka-Maldives of notices of default in writing.
It is the customer's responsibility that a notice of default actually reaches Srilanka-Maldives (in time).

Article 26 – Joint and several liability of the customer

If Srilanka-Maldives enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts they owe to Srilanka-Maldives on the basis of that agreement.

Article 27 – Liability Kids Go Travel

Srilanka-Maldives is only liable for any damage suffered by the customer if and insofar as that damage is caused by intent or deliberate recklessness.
If Srilanka-Maldives is liable for any damage, it is only liable for direct damage arising from or related to the execution of an agreement.
Srilanka-Maldives is never liable for indirect damage, such as consequential damage, lost profit, missed savings or damage to third parties.
If Srilanka-Maldives is liable, this liability is limited to the amount that is paid out by a (professional) liability insurance and in the absence of (full) payment by an insurance company of the damage amount, the liability is limited to the (part of the) invoice amount to which the liability relates.
All images, photographs, colours, drawings, descriptions on the website or in a catalogue are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Article 28 – Limitation period

Any right of the customer to compensation from Srilanka-Maldives expires in any case 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 28 – Right of rescission

The customer has the right to dissolve the agreement if Srilanka-Maldives imputably fails to comply with its obligations, unless this shortcoming, given its special nature or minor importance, does not justify the dissolution.
If the fulfilment of the obligations by Srilanka-Maldives is not permanently or temporarily impossible, dissolution can only take place after Srilanka-Maldives is in default.
Srilanka-Maldives has the right to dissolve the agreement with the customer, if the customer does not fully or not timely fulfill his obligations under the agreement, or if Srilanka-Maldives has become aware of circumstances that give him good reason to fear that the customer will not be able to fulfill his obligations properly.

Article 30 – Force majeure

In addition to the provisions of article 6:75 of the Dutch Civil Code, a shortcoming of Srilanka-Maldives in the fulfilment of any obligation towards the customer cannot be attributed to Srilanka-Maldives in a situation independent of the will of Srilanka-Maldives, as a result of which the fulfilment of its obligations towards the customer is wholly or partially prevented or as a result of which the fulfilment of its obligations cannot reasonably be attributed to Srilanka-Maldives Srilanka-Maldives may be required.
The force majeure situation referred to in paragraph 1 also includes, but is not limited to: a state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); breach of contract and force majeure by suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a force majeure situation occurs as a result of which Srilanka-Maldives cannot fulfill 1 or more obligations to the customer, those obligations will be suspended until Srilanka-Maldives can meet them again.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in whole or in part in writing.
Srilanka-Maldives does not owe any (damage) compensation in a force majeure situation, even if it enjoys any advantage as a result of the force majeure situation.

Article 31 – Modification of the Agreement

If, after the conclusion of the agreement, it turns out to be necessary to amend or supplement its content for its implementation, the parties will amend the agreement accordingly in a timely manner and in mutual consultation.
If the parties agree that the agreement will be amended or supplemented, the time of completion of the performance may be affected as a result. The seller will inform the buyer of this as soon as possible.
If the amendment or addition to the agreement has financial and/or qualitative consequences, the seller will inform the buyer in writing in advance.
If the parties have agreed on a fixed price, the seller shall indicate to what extent the amendment or addition to the agreement will result in this price being exceeded.
Contrary to the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or addition is the result of circumstances that can be attributed to him.

Article 32 – Amendment of general terms and conditions

Srilanka-Maldives is entitled to change or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
Srilanka-Maldives will discuss major substantive changes with the customer in advance as much as possible.
Consumers are entitled to terminate the agreement in the event of a material change to the general terms and conditions.

Article 33 – Transfer of rights

The customer's rights under an agreement between the parties cannot be transferred to third parties without the prior written consent of Srilanka-Maldives.
This provision is a clause with effect under property law within the meaning of Article 3:83, second paragraph, of the Dutch Civil Code.

Article 34 – Consequences of nullity or voidability

If one or more provisions of these general terms and conditions prove to be null and void or voidable, this will not affect the other provisions of these terms and conditions.
In that case, a provision that is null and void or voidable will be replaced by a provision that comes closest to what Srilanka-Maldives had in mind when drawing up the terms and conditions on that point.

Article 35 – Applicable law and competent court

Any agreement between the parties is exclusively governed by Dutch law.
The Dutch court in the district where Srilanka-Maldives is located / has its practice / office is exclusively competent to hear any disputes between the parties, unless the law prescribes otherwise.

Drafted on November 03, 2025.